Hotels are classified according to the hotel size, location, target markets, levels of service, facilities provided, number of rooms, ownership and affiliation etc.
1. Size – Or number of rooms
Under 200 rooms
200 to 399 rooms
400 to 700 rooms
More than 700 rooms
The above categories enable hotels of similar size to compare operating procedures and statistical results.
2. Target Markets
Hotel targets many markets and can be classified according to the markets they attempt to attract their guests. The common type of markets includes business, airport, suites, residential, resort, timeshare, casino, convention and conference hotels.
Business Hotels: These hotels are the largest group of hotel types and they primarily cater to business travellers and usually located in downtown or business districts. Although Business hotels primarily serve business travellers, many tour groups, individual tourists and small conference groups find these hotels attractive. Guest amenities at business hotels may include complimentary newspapers, morning coffee, free local telephone calls, Breakfast etc.
Airport Hotels: These type of hotels typically target business clientele, airline passengers with overnight travel layovers or cancelled flights and airline crews or staff. Some hotels might give free transport between hotel and airport. Some Airport hotels also charge the guest by the hour instead of normal daily night charges.
Suite Hotels: These kind of hotels are the latest trend and the fastest growing segments of the hotel industry. Such hotels have a living room and a separate bedroom. Professionals such as accountants, lawyers, businessmen and executives find suite hotels particularly attractive as they can work and also entertain in an area beside the bedroom.
Extended Stay Hotels: Extended stay hotels are somewhat similar to the suite hotels, but usually offers kitchen amenities in the room. These kind of hotels are for long-stayers who want to stay more than a week and does not want to spend on hotel facilities.
Serviced Apartments: Serviced Apartment / Residential hotels provide long-term or permanent accommodation for Guest. Usually guest makes a lease agreement with the hotel for the minimum of one month up to a year. Rooms generally include living room, bedroom, kitchen, private balcony, washing machines, kitchen utensils etc. Unlike normal hotels Serviced apartment only provide weekly one housekeeping service.
Resort Hotels: Resort hotels are usually located in the mountains, on an island, or in some other exotic locations away from cities. These hotels have recreational facilities, scenery, golf, tennis, sailing, skiing and swimming. Resort hotels provide enjoyable and memorable guest experiences that encourage guest to repeat to the resort.
Bed and Breakfast / Homestays: These are houses with rooms converted into overnight facilities, this can size up to 1 to 10 guest rooms. They are also known as ‘Home Stay’s’. The owner of the B&B usually stay on the premises and is responsible for serving breakfast to the guest.
Timeshare / Vacation Rentals: Another new type or segment of the hospitality industry is the timeshare hotels. These are sometimes referred to as ” Vacation-interval” hotels. Timeshare hotels are where the guests who purchase the ownership of accommodations for a specific period. These owners may also have the unit rented out by the management company that operates the hotel.
Casino Hotels: Hotels with gambling facilities are called Casino Hotels. Although the food and beverage operations in the casino are luxurious their functions are secondary to and supportive of casino operations.
Conference and Convention Centres: These type of hotels focus on meeting and conferences and overnight accommodation for meeting attendees. They also provide video conferencing facility, audiovisual equipment, business services, flexible seating arrangements, flipchart etc. These hotels mostly located outside the metropolitan areas and have facilities like golf, swimming pools, tennis courts, fitness centres, spas etc.
3. Levels Of service
World class service: These are also called luxury / Five Start hotels, they target top business executives, entertainment celebrities, high- ranking political figures, and wealthy clientele as their primary markets. They provide upscale restaurants and lounges, Valet, concierge services and also private dining facilities.
Mid-Range Service: Hotels offering mid-range or otherwise 3 to 4-star hotels service appeal the largest segment of the travelling public. This kind of hotels does not provide elaborate service and have a adequate staffing. They also provide uniformed service, food and beverage room service, in-room entertainment’s and also Wi-Fi etc.
Budget / Limited Service: These hotels provide clean, comfortable, safe, inexpensive rooms and meet the basic need of guests. Budget hotels appeal primarily to budget-minded travellers who want a room with minimum services and amenities required for the comfortable stay, without unnecessary paying additional cost for costly services.
4. Ownership and Affiliations
Independent / Single Owner Hotels: They do not have identifiable ownership or management affiliation with other properties. Example of the same would be family owned and operated hotel that is not following any corporate policies or procedures.
Chain hotels: Hotels which are part of a hotel chain and these kinds of ownership usually imposes certain minimum standards, rules, policies and procedures to restrict affiliate activities. In general the more centralised the organisation the stronger the control over the individual property .
5. ROOM TYPE
What is the meaning / definition of Room Type in the hospitality industry?
In Hospitality, the days of a hotel only offering guests standard rooms for reservations are long gone! Nowadays, there are myriad room types and suites at hotels around the world – a delightfully eclectic selection – meaning that any size of group and most preferences can be catered for.
Of course, variously sized and styled room are made available at differing rates, but prices can be adjusted depending upon occupancy, time of year, and other factors.
Rooms tend to fall into categories when it comes to price-bands, the type of décor, whether a room is pool-side or ocean-side… Images and descriptions of main features and amenities applying to each room category will usually be included on a hotel’s brand website and across its distribution channels.
Even though rooms may vary hotel by hotel, the following room-type definitions are common:
- Single: A room assigned to one person. May have one or more beds.
- Double: A room assigned to two people. May have one or more beds.
- Triple: A room assigned to three people. May have two or more beds.
- Quad: A room assigned to four people. May have two or more beds.
- Queen: A room with a queen-sized bed. May be occupied by one or more people.
- King: A room with a king-sized bed. May be occupied by one or more people.
- Twin: A room with two beds. May be occupied by one or more people.
- Double-double: A room with two double (or perhaps queen) beds. May be occupied by one or more people.
- Studio: A room with a studio bed – a couch that can be converted into a bed. May also have an additional bed.
Types of Suites can include:
- Master Suite: A parlour or living room connected to one or more bedrooms.
- Mini-Suite or Junior Suite: A single room with a bed and sitting area. Sometimes the sleeping area is in a bedroom separate from the parlour or living room.
Other types of rooms can include:
- Connecting rooms: Rooms with individual entrance doors from the outside and a connecting door between. Guests can move between rooms without going through the hallway.
- Adjoining rooms: Rooms with a common wall, but no connecting door.
- Adjacent rooms: Rooms close to each other, perhaps across the hall.
Also, it is important to point out that flexible hoteliers will always consider adding an additional bed (e.g. for a child), where a couple with a toddler wish to all sleep in the same room, or perhaps for an assigned care-giver. Also, in some rooms with single or double beds, a couch can be made into an extra bed where necessary. Finally, we should mention that often double rooms are booked by individual travellers who perhaps have trouble getting to sleep in a single bed, and prefer a double bed for their overnight stay or if they are staying for longer!
6. All Types of Hotels
Apartment hotel: An apartment hotel (also residential hotel, or extended-stay hotel) is a serviced apartment complex that uses a hotel-style booking system. It is similar to renting an apartment, but with no fixed contracts and occupants can “check-out” whenever they wish.
Hotel barge: The hotel barge (fr. péniche hôtel) came into being following the decline in commercial and freight carrying on the canals of Europe. Many working barges have been converted into floating hotels of varying degrees of luxury. This trend began in the 1960s and has now grown into a network of hotel barges operating on the canals and rivers of France, Belgium, the Netherlands, Germany and the UK. The majority of hotel barges operate on the French waterways, where the national authority Voies Navigables de France estimates their economic importance at 60 million euros of local income, or roughly 5% of all waterway tourism business in France
Bed and breakfast: A bed and breakfast (typically shortened to B&B or BnB) is a small lodging establishment that offers overnight accommodation and breakfast. Bed and breakfasts are often private family homes and typically have between four and eleven rooms, with six being the average. In addition, a B&B usually has the hosts living in the house.
Botel: A botel is a boat that serves as a hotel or hostel. The word is a portmanteau of boat and hotel.
Boutique hotel: A boutique hotel is a small hotel which typically has between 10 and 100 rooms in unique settings with upscale accommodations and individualized unique selling points (USPs). Boutique hotels were a popular style in the 1980s and 1990s
Bunkhouse: A bunkhouse is a barracks-like building that historically was used to house working cowboys on ranches in North America. As most cowboys were young single men, the standard bunkhouse was a large open room with narrow beds or cots for each individual and little privacy. The bunkhouse of the late 19th century was usually heated by a wood stove and personal needs were attended to in an outhouse.
Capsule hotel: A capsule hotel (Japanese: カプセルホテル, translit. kapuseru hoteru), also known as a pod hotel, is a type of hotel developed in Japan that features a large number of small bed-sized rooms known as capsules. Capsule hotels provide cheap, basic overnight accommodation for guests who do not require or who cannot afford larger, more expensive rooms offered by more conventional hotels.
Caravanserai: A caravanserai (/kærəˈvænsəˌraɪ/) was a roadside inn where travelers (caravaners) could rest and recover from the day’s journey. Caravanserais supported the flow of commerce, information and people across the network of trade routes covering Asia, North Africa and Southeast Europe, most notably the Silk Road.
Casa particular: Casa particular (Spanish for “private house”; plural casas particulares) is a phrase meaning private accommodation or private homestays in Cuba, very similar to a bed and breakfast, although it can also take the form of a vacation rental. When the meaning is clear, the term is often shortened to simply casa. Today, many casas particulares are rented through Airbnb
Casino hotel: A casino hotel is an establishment consisting of a casino with temporary lodging provided in an on-premises hotel. Customers receive the benefits of both gambling facilities and lodging. Since the casino and hotel are located on the same premises, all the gambler’s necessities can be provided in one location.
Choultry: Choultry is a resting place, an inn or caravansary for travelers, pilgrims or visitors to a site, typically linked to Buddhist, Jain and Hindu temples. They are also referred to as chottry, choultree, choltry, chowry, chawari, chawadi, chowree or tschultri. This term is more common in South India, Central India and West India, while in North India similar facilities are called Dharmshalas. They are known as a chatra, satram, chatram or dharmasala in eastern regions of India. The choultry concept and infrastructure in South Asia dates back to at least the 1st millennium, according to epigraphical evidence such as stone and copper plate inscriptions
Coaching inn: The coaching inn (also coaching house or staging inn) was a vital part of Europe’s inland transport infrastructure until the development of the railway, providing a resting point for people and horses. The inn served the needs of travellers, for food, drink, and rest. The attached stables, staffed by hostlers, cared for the horses, including changing a tired team for a fresh one. Coaching inns were used by private travellers in their coaches, the public riding stagecoaches between one town and another, and (in England at least) the mail coach. Just as with roadhouses in other countries, although many survive, and some still offer overnight accommodation, in general coaching inns have lost their original function and now operate as ordinary pubs.
Condo hotel: A condo hotel, also known as a Condotel, hotel-condo or a Contel, is a building, which is legally a condominium but which is operated as a hotel, offering short term rentals, and which maintains a Front Desk.
Conference and resort hotels: Conference and resort hotels are hotels which often contain full-sized luxury facilities with full-service accommodations and amenities. These hotels may attract both business conferences and vacationing tourists and offer more than a convenient place to stay. These hotels may be referred to as major conference center hotels, flagship hotels, destination hotels, and destination resorts. The market for conference and resort hotels is a subject for market analysis.
Albergo Diffuso: The Albergo Diffuso, an innovative concept of hospitality, was launched in Italy in the early 1980s as a means of reviving small, historic Italian villages and town centres off the usual tourist track. Translated into English as “dispersed hotel”, “scattered hotel” or “virtual hotel”, it is a hotel that is not in a single block, but converted out of various historic buildings in a small community.
Eco hotel: An eco hotel, or a green hotel, is an environmentally sustainable hotel or accommodation that has made important environmental improvements to its structure in order to minimize its impact on the natural environment. The basic definition of an eco-friendly hotel is an environmentally responsible lodging that follows the practices of green living. These hotels have to be certified green by an independent third-party or by the state they are located in. Traditionally, these hotels were mostly presented as Eco Lodges because of their location, often in jungles, and their design inspired by the use of traditional building methods applied by skilled local craftsmen in areas, such as Costa Rica and Indonesia.
Extended stay hotel: Extended stay hotels (also called serviced apartments) are a type of lodging with features unavailable at standard hotels. These features are intended to provide more home-like amenities. There are currently 27 extended stay chains in North America with at least 7 hotels, representing over 2,000 properties. There is substantial variation among extended stay hotels with respect to quality and the amenities available. Some of the economy chains attract clientele who use the hotels as semi-permanent lodging. Extended-stay hotels typically have self-serve laundry facilities and offer discounts for extended stays, beginning at 5 or 7 days. They also have guestrooms (or “suites”) with kitchens. The kitchens include at a minimum usually: a sink, a refrigerator (usually full size), a microwave oven, and a stovetop. Some kitchens also have dishwashers and conventional ovens. Extended stay hotels are aimed at business travelers on extended assignments, families in the midst of a relocation, and others in need of temporary housing.
Flophouse: A flophouse (American English), doss-house, or dosshouse (British English) is a place that offers very cheap lodging, generally by providing only minimal services.
Garden hotels: Many hotels converted from large private residences have gardens designed by famous garden designers or are particularly notable for their gardens. Alternative uses have had to be found for castles, palaces, monasteries, mansions and country seats which have become financially unviable as homes, and their conversion into hotels has often been successful. This has led to the creation of ‘garden hotels’, many of which are better known for their gardens than for their modern use as hotels.
Gasthaus: A Gasthaus (also called Gasthof, Landhaus, or Pension) is a German-style inn or tavern with a bar, a restaurant, banquet facilities and hotel rooms for rent.
Guest house: A guest house (also guesthouse) is a kind of lodging. In some parts of the world (such as for example the Caribbean), guest houses are a type of inexpensive hotel-like lodging. In still others, it is a private home which has been converted for the exclusive use of guest accommodation. The owner usually lives in an entirely separate area within the property and the guest house may serve as a form of lodging business. This type of accommodation presents some major benefits
Heuhotel: A heuhotel (German for “hay hotel”) is a form of public lodging in which guests pay for sleeping accommodations in bedding made of hay, typically in shared quarters.
Holiday cottage: A holiday cottage, holiday home, or vacation property is accommodation used for holiday vacations. Such properties are typically small homes, such as cottages, that vacationers can rent and run as if it were their own home for the duration of their stay. The properties may be owned by those using them for a vacation, in which case the term second home applies; or may be rented out to holidaymakers through an agency.
Hostal: A hostal is a type of lodging found mostly in Spain and Hispanic America. Hostales tend to be cheaper than hotels. They normally have a bar, restaurant or cafeteria where drinks and food are sold to guests and locals alike.
Hostel: Hostels provide lower-priced, sociable accommodation where guests can rent a bed, usually a bunk bed, in a dormitory and share a bathroom, lounge and sometimes a kitchen. Rooms can be mixed or single-sex, and private rooms may also be available. In the 2010s, hostels often have wifi access.
Ice hotel: An ice hotel is a temporary hotel made up of snow and sculpted blocks of ice. Ice hotels, dependent on sub-freezing temperatures, are constructed from ice and snow and typically have to be rebuilt every year. Ice hotels exist in several countries, and they have varying construction styles, services and amenities, the latter of which may include ice bars, restaurants, chapels, saunas and hot tubs.
Inn: Inns are generally establishments or buildings where travelers can seek lodging and usually food and drink. They are typically located in the country or along a highway; before the advent of motorized transportation they also provided accommodation for horses.
Love hotel: A love hotel is a type of short-stay hotel found around the world operated primarily for the purpose of allowing guests privacy for sexual activities. The name originates from “Hotel Love” in Osaka, which was built in 1968 and had a rotating sign.
Motel: A motel is a hotel designed for motorists and usually has a parking area for motor vehicles. Entering dictionaries after World War II, the word motel, coined as a portmanteau contraction of “motor hotel”, originates from the Milestone Mo-Tel of San Luis Obispo, California (now called the Motel Inn of San Luis Obispo), which was built in 1925. The term referred initially to a type of hotel consisting of a single building of connected rooms whose doors faced a parking lot and in some circumstances, a common area or a series of small cabins with common parking. Motels are often individually owned, though motel chains do exist.
Patient hotel: A patient hotel provides accommodation for patients, and often their family, who need to be close to a hospital, but do not need a hospital bed. They are usually in the grounds of a hospital, and are used by people who are recuperating or awaiting treatment.
Pension (lodging): A pension (/pɒ̃ˈsjɒ̃/ or /ˈpɛnʃən/; French: [pɑ̃sjɔ̃]) is a type of guest house or boarding house. This term is typically used in Continental European countries, in areas of North Africa and the Middle East that formerly had large European expatriate populations, and in some parts of South America such as Brazil and Paraguay. Pensions can also be found in South Korea, Japan, and the Philippines.
Pension hotel: In the Philippines a pension hotel is somewhat different from pension lodging. A pension hotel is usually not a boarding house, but is a real hotel. A pension hotel provides rooms with no or few amenities. They usually have private bathrooms with showers.
Pentahotels: Pentahotels is an international lifestyle hotel brand, and a member of Rosewood Hotel Group, the Hong Kong-based international hotel management company.
Pop-up hotel: A pop-up hotel is a hotel which is temporary, being at a location for a short time before being moved. Such hotels may be built from pre-fabricated modules which are plugged together on site or from collapsible structures such as tents or they may be fully mobile, being built on a large vehicle. Often seen as an alternative to glamping, such hotels provide accommodation for seasonal or unique events such as large outdoors music festivals, retreats, weddings or sporting events
Roadhouse (facility): A roadhouse (US) or stopping house (Canada) is a commercial establishment typically built on or near a major road or highway that services passing travellers. The word’s meaning varies slightly by country. The historical equivalent was often known as a coaching inn, providing food, drink, and rest to people and horses.
Ryokan (inn): A ryokan (旅館)[a] is a type of traditional Japanese inn that has existed since the eighth century A.D. during the Keiun period, in which the oldest hotel in the world, Nishiyama Onsen Keiunkan, was created in 705 A.D. Another old ryokan called Hōshi Ryokan was founded in 718 A.D and was also known as the world’s second oldest hotel. Such inns also served travelers along Japan’s highways. They typically feature tatami-matted rooms, communal baths, and other public areas where visitors may wear yukata and talk with the owner.
Serviced apartment: A serviced apartment (also known as a service apartment or an extended stay apartment) is a fully furnished apartment available for short-term or long-term stay, providing hotel-like amenities such as room service, house keeping, a fitness center, a laundry room, and a rec room. Most of them are equipped with full kitchens, Wi-Fi and in-apartment washers and dryers.
Hotelship: A hotelship is a passenger ship which is used for a short period as a hotel.
Single room occupancy: Single room occupancy (more commonly abbreviated to SRO) is a form of housing that is typically aimed at residents with low or minimal incomes who rent small, furnished single rooms with a bed, chair, and sometimes a small desk. SRO units are rented out as permanent residence and/or primary residence to individuals, within a multi-tenant building where tenants share a kitchen, toilets or bathrooms. SRO units range from 80 to 140 square feet. In the 2010s, some SRO units may have a small refrigerator, microwave and sink
Stopping house: Stopping house was a kind of rural lodging used in Pacific Northwest during the late 19th and early 20th centuries by fur traders and pioneers.
A stopping house was essentially a private residence that also offered room and board, and were located on early pioneer trails. They were similar to the coaching inns of Britain and Ireland except that they were not located on well-traveled routes, but on frontier tracks. Eventually, however, scheduled stagecoach services were started in the West.
Transit hotel: A transit hotel is a short-stay hotel that is situated in the transit zone of international airports, where passengers on extended waits between planes (typically a minimum of six hours) can stay while waiting for their next flight. The hotel is within the airside security/passport checkpoints and close to the airport terminals.
Turbaza: A Turbaza (Russian: Турбаза, Ukrainian: Турбаза) is a holiday accommodation, a type of tourist camp or tourist base that arose in the Soviet era and is still common in the post-Soviet countries. Turbazas are commonly leased-out to groups or firms renting the entire facility to provide holiday accommodation for their members or employees. They are generally rustic, located in rural areas that offer outdoor recreation. Dining, and often sleeping, is accommodated in a large, open, common area.